We constantly strive to provide you with excellent customer service and we always welcome your feedback. Ombudsman is a Swedish word and means representative or agent of the people.
Please note that charges may apply depending on the terms and coverage with your phone provider. If you are still not happy with the response you receive from us, you can request a further review. Please note, this may not be the person to whom you originally made your complaint. This is worth checking account number are payable whether the uk financial ombudsman complaints referred her complaint using this agreement and pensions guidance notes or.
We were set up as an informal and free alternative to the courts.
It is important to let us know that you are unhappy and to give us the chance to put things right. Your complaint will be dealt with confidentially and will not affect how we treat you in the future. If you need help with this, contact us for advice.
There are a number of statutory consumer bodies and regulators who have a role to protect consumers. Please take our survey so we can improve our website for you and others like you. We will aim to deal with your complaint quickly.
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